There are some frequently questions going into our chat message. Therefore, we made this page in order to help you knowing us better. In case your question is not answered here, you can say hello to us through our email: firstname.lastname@example.org.
A. Does Qlambu have offline store or showroom?
We are currently an online shop only.
B. Where to shop at Qlambu?
As retailer, you can shop directly through our website, as you can simply click the following link. If you have an interest in wholesale, then you can fill out the form at the following link.
C. How if I do not find the product I am looking for?
If the product is not available here, it is possible that the item is out of stock, or pre-order system is required. Please do not hesitate to chat our admin.
D. Do you accept wholesalers?
We are always in the afternoon tea to discuss about working together with both resellers and collaborators on products. Please fill in the form that we have provided on the „partnership“ page. You will soon get a reply between 3-7 business days.
E. Can I make custom order?
Any custom order will be considered collaboration and our brand must be included in the product.
F. Can I make a purchase through Whatsapp?
If by any circumstances you want to buy outside the website and our marketplace, you can always shop through our instagram direct message @qlambu.
G. From where are your products sent?
All the product is sent from Jakarta, Indonesia.
H. How if I receive damaged or wronged goods?
We always deliver goods in prime condition, which have gone through 2 stages of quality control and checking. We are no longer responsible for damaged goods caused by shipping carrier. If you receive the wrong product, please contact us immediately for return. We will resend the right product without additional cost.
I. Can you send worldwide?
Yes. We used to send our products abroad by expedition Pos Indonesia. You can choose the services available through the shipping carrier, either one week or 30 days. Shipping costs depend on the size of your order, the volume, and the total price of your purchase. You may want to check the shipping rate here: shipping rate.
J. Where can I make a complaint when a problem occurred?
Feel free to consult your problem with us through WhatsApp.